Frequently Asked Questions

Yes, we have rooms in this facility where you can stay with your pet.However, you must bring a cage with you, and your pet will be required …Continue reading

Yes, certainly.However, we cannot provide room cleaning during your stay.Laundry towels will be replaced daily.Please understand.Depending o…Continue reading

Yes.Free Wi-Fi service is available.
Available with your smart phone, tablet and wi-fi equipped device.Please note that connection settings …Continue reading

If guests under the age of 18 are staying alone, a consent form from a parent or guardian is required.

Amenities below are available in all rooms.
■Bedclothes(Futon (Japanese bedding))
■Yukata
■Towel
■Bath towel
■Shampoo / Hair conditioner
■Bo…Continue reading

As a general rule, check-in is at 15:00 and check-out is at 10:00.
The last check-in time is 23:00.
If there is a possibility that your arri…Continue reading

"The cancellation fees are as follows:
■Three days before check-in:30%
■The day before:50%
■On the day of arrival:100%
■Cancellation without…Continue reading